Shipping Policy

Order Processing & Shipment
We strive to process and ship all in-stock items as quickly as possible. Orders containing only available inventory are generally fulfilled within the timeframe indicated at checkout using the selected shipping method. Pre-orders and backordered items will ship as soon as they become available, and you will be notified of any changes to the estimated ship date.

Shipping Methods & Rates
Multiple shipping options are offered during checkout, each with its own transit time and cost. Rates depend on the destination and the weight/dimensions of your order. For precise shipping costs, please refer to the shipping calculator at checkout on halloween-stock.com.

International Shipping
At this time, international shipping may or may not be available depending on the item and destination. Where available, the rates, duties, taxes, and customs clearance fees are the responsibility of the buyer. Delays due to customs inspections are beyond our control.

Tracking Your Order
Once your order ships, you will receive a tracking number so that you can monitor the transit status. You may use that tracking number on the carrier’s website or via general package‐tracking platforms to check the latest delivery updates.

Delivery Time Estimates
Delivery times depend on the chosen shipping method and destination. Please note that estimated transit times are not guaranteed—they are calculated based on carrier data and may be affected by external factors such as weather or customs processing.
Delays occasionally occur beyond our control. If your shipment is significantly delayed, we will do our best to assist you.

Customs, Duties, & Import Fees
For international orders, customs authorities may impose import duties or taxes. These charges, if any, are the responsibility of the recipient. We cannot mark orders as “gift” nor understate the value of shipped items. Please check with your local customs office for more information.

Order Changes & Cancellations
If your order has not yet shipped, you may request modifications or cancellation. We will attempt to accommodate these requests, but cannot do so once fulfillment begins. Any changes or cancellations may be subject to fees, depending on timing and the status of order processing.

Lost, Damaged, or Incorrect Items
If your package is lost in transit or arrives damaged, please contact us promptly. We will work with the carrier or postal service to file a claim. For incorrect items (wrong product, missing parts, etc.), notify us as soon as possible so we can arrange for replacement or correction.

Returns & Refunds
Returns are governed by our separate returns policy. Please review that policy for eligibility, return procedures, and timelines. Refunds (where applicable) will be processed after receipt and inspection of returned items, less any applicable return shipping charges or restocking fees.

Additional Notes
We are not responsible for delays caused by customs clearance, carrier disruptions, or delivery attempts missed at the destination.
All shipping terms, methods, and carrier selections are subject to change without notice.