Return & Refund Policy
Thank you for shopping with halloween-stock.com!
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy is designed to make the process simple and straightforward.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be in their original condition, unused, and with all packaging intact.
- Certain items, such as personalized or custom-made products, are not eligible for return unless defective.
How to Initiate a Return
- Visit our Return Center to submit a return request.
- Provide your order number and details about the item(s) you wish to return.
- You will receive a return authorization and instructions on how to send your item back.
Return Shipping
- Customers are responsible for return shipping costs, unless the item was damaged or incorrect.
- We recommend using a trackable shipping method to ensure the item reaches us safely.
Refunds
- Once your return is received and inspected, we will send you a confirmation email.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
Exchanges
- Exchanges are available for items of the same type and value, subject to stock availability.
- To request an exchange, follow the same process as a return and indicate the item you wish to receive instead.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately through our Return Center.
- We will provide instructions for replacement or refund at no extra cost to you.
Additional Information
- Returns that do not meet the above requirements may be denied or partially refunded.
- halloween-stock.com reserves the right to update this policy at any time.